General
What makes SeamySoul bikinis unique?
SeamySoul bikinis are designed with an emphasis on comfort, style, and sustainability. We use eco-friendly materials and offer unique designs that cater to diverse body types, ensuring you look and feel your best.
How do I choose the right size?
We provide a detailed size chart on our website. We recommend measuring yourself according to our guidelines. If you're between sizes, consider the fit you desire - if you prefer a snug fit, go for the smaller size. For a more relaxed fit, choose the larger one.
Do you offer international shipping?
Yes, we ship worldwide! Shipping rates and delivery times vary by location. You can check estimated shipping costs and times at checkout.
What is the return policy for bikinis?
We offer a 14 day return policy. Items must be unworn, with higienic stickers in place, tags attached and in their original packaging. Please note, due to hygiene reasons, swimwear returns without the hygienic liner intact cannot be accepted. However, please be aware that the customer is responsible for covering the return shipping fee.
How do I care for my SeamySoul bikini?
To ensure longevity:
- Rinse your bikini in cold water after each use to remove chlorine, salt, or sand.
- Hand wash with a mild detergent, avoid wringing or twisting the fabric.
- Lay flat or hang to dry away from direct sunlight.
Can I wear SeamySoul bikinis for activities other than sunbathing?
Yes, our bikinis are designed for versatility. They're perfect for swimming, water sports, and even yoga by the beach. The materials are chosen for durability and stretch, ensuring you're comfortable in any activity.
How do you handle privacy with my personal information?
We take your privacy very seriously. Your personal information is used only for order fulfillment and to enhance your shopping experience. We do not share your data with third parties without your consent.
Do you offer any loyalty or discount programs?
Yes, we have a loyalty program where you earn points on every purchase which can be redeemed for discounts. Also, sign up for our newsletter to get exclusive offers and early access to new collections.
What if I need to exchange or return an item?
If you need an exchange or return, please contact our customer service within 14 days of receiving your order. We'll guide you through the process. Exchanges are subject to stock availability. Additionally, please note that exchanges or returns are not possible for promotional products.
What customs requirements do Saudi Arabia, Qatar, and Oman have for receiving shipments?
Saudi Arabia:
Acceptable documents include your National ID name and number, passport name and number or your name and number on any government-issued document providing proof of residence in that country.
Please note that the name on the ID card must match the name used for the order. For more information, you can visit this link to the Saudi Customs website.
Qatar:
Acceptable documents include your National ID name and number, passport name and number or your name and number on any government-issued document providing proof of residence.
Please note that the name on the ID card must match the name used for the order. For more information, you can visit this link Qatar Customs website.
Oman:
Only acceptable documents include your National ID name, expiry date and number.
Please note that the name on the ID card must match the name used for the order. For more information, you can visit link Oman Customs webste.
To ensure a smooth customs clearance process, please enter the requested details above. Please note that the name on the ID card must match the name used for the order.
How can I contact customer support?
You can reach us through:
- Email: support@seamysoul.com
- Live Chat available on our website during business hours.
- Whatssap: +971529317406